REFUND POLICY

TO PROCESS A RETURN PLEASE DOWNLOAD OUR RETURNS FORM AND PACK WITH RETURN CLICK HERE

GENERAL RETURNS POLICY

EXCHANGES/REFUNDS WILL BE GRANTED UP TO 14 DAYS FROM THE DATE THAT THE PRODUCT WAS RECEIVED. PLEASE MAKE SURE YOU CAREFULLY REVIEW YOUR ORDER BEFORE FINALISING YOUR PURCHASE.

IN THE UNLIKELY CIRCUMSTANCE YOU NEED TO RETURN AN ITEM TO US, PLEASE SUBMIT A RETURNS REQUEST BY GOING CLICKING THE LINK ABOVE  CLICKING HERE TO DOWNLOAD OUR RETURNS FORM.

PLEASE BE AWARE THAT RETURNS MUST BE SENT BACK TO US WITHIN 14 DAYS OF SUBMITTING THE RETURNS REQUEST.

ITEMS MUST BE RETURNED IN ALL ORIGINAL PACKAGING (INCLUDING DUST BAG) AND IN ‘AS NEW’ CONDITION. ALL TAGS MUST NOT HAVE BEEN REMOVED AND MUST BE INTACT. PLEASE MAKE SURE TO INCLUDE YOUR PROOF OF PURCHASE RECEIPT WITHIN THE PACKAGE SO WE CAN DETERMINE WHO THE RETURN BELONGS TO. ANY ITEMS YOU WISH TO RETURN ARE YOUR RESPONSIBILITY UNTIL THEY REACH OUR WAREHOUSE & ARE SIGNED FOR. 

IF YOU NEED ANY ASSISTANCE YOU CAN GET IN TOUCH VIA EMAIL: SALES@ZEPHYRWORLD.CO.UK

RETURNS ADDRESS

TO PROTECT YOURSELF AND YOUR PARCEL(S) PLEASE MAKE SURE YOU USE A DELIVERY SERVICE THAT INSURES YOU FOR THE VALUE OF THE ITEM(S) & THE ITEM(S) MUST BE RECORDED & SIGNED FOR.

ZEPHYR WORLD RETURNS

100 Derby Rd, Liverpool, L20 1BP

ANY ITEMS YOU WISH TO RETURN ARE YOUR RESPONSIBILITY UNTIL THEY REACH OUR WAREHOUSE & ARE SIGNED FOR. 

ONCE YOUR ITEM(S) ARRIVE BACK TO OUR WAREHOUSE, EXCHANGES/REFUNDS WILL BE PROCESSED AS QUICKLY AS POSSIBLE.

AT THIS STAGE WE ARE UNABLE TO COVER RETURN SHIPPING COSTS.